US++ Technical Support Team Helping to make you more successful Installation problems, unwanted alarms and troubles, unique applications, and the occasional puzzling complications are nothing new to the Unotel Service (US++) tech support team. You get more than solutions when you call us: each technician speaks your language and understands the tough environments you face.

Return and Warranty Policy Statement The Return and Warranty Policy Statement explains Unotels policy on product returns, warranty repair/replacements, non-warranty repairs, credit returns, advance replacements, and other matters.  It also lists contact information for Unotel Service (US++), packaging and shipping requirements, and warranty periods by product category. As stated in the Return and Warranty Policy Statement, an RMA (return material authorization) is required for all product returns.  To request an RMA, contact the appropriate Unotel Service (US++) listed in the Return and Warranty Policy Statement or use the link below.  You will need the following information: - Original PO number - Serial number - Product Desciption

24/7 On-Call and On-Site Support Great Service? We've got your number. Cebu Technical Support: Hotline: 420-7040 Email: techcebu@unotelelectronics.com Davao Technical Support: Hotline: 82 227-6562 Email: techmanila@unotelelectronics.com Manila Technical Support: Hotline: 02 634-5181 Email: techmanila@unotelelectronics.com To make working with us easier, there's just one phone number you'll need when contacting our customer service representatives.

Maintenance Agreement The Maintenance Agreement is designed to protect and maximize the return on investments. With the maintenance agreement, the contract holder will receive discount on the product, free latest firmware upgrades, access to a technical expert specializing in your product line, as well as, general support with product operating systems, testing and technical questions. With this Maintenance Agreement, we can provide a service that not only minimizes downtime, but also delivers peace of mind. The Maintenance Agreement continues where the our product warranty leaves off, but with the added benefit of firmware upgrades at a considerable discount—allowing the system to remain current with the latest technology without paying full price. We offer Maintenance Agreement to ensure that we meet the site specific needs, ensuring the investment will have the value-added support and services you expect from Unotel Electronics, Inc.